Returns, Exchange & Cancellation Policy

The following policy forms an integral part of our Terms & Conditions (accessible here) and applies to all purchases made directly from us — including via our website, social media platforms, WhatsApp, or any other online mode of communication.
These terms apply only to purchases made directly from our brand and are not applicable to sales made through third-party sellers.

1. General Conditions

We do not offer refunds under any circumstances.

Only product exchanges are permitted, subject to the conditions below.

Any request for exchange must be placed within 24 hours of delivery. Requests beyond this period will not be entertained.

Products will be accepted for exchange only if:

They are unworn, unused, and in perfect condition.

All original tags, labels, authenticity cards, dust bags, and any additional packaging are intact.

Footwear is tried on a carpeted surface and returned without sole scratches.

Products returned in a damaged, soiled, or altered state, or without original packaging/tags, may be rejected and sent back to the customer.

The customer is responsible for the shipping charges incurred while sending the product back to us. We are not liable for damages during return transit.

Cash on Delivery (COD) orders are not available — all purchases must be prepaid.

For alterations, please contact us. Some brands provide alteration services, while others do not.

2. Non-Exchangeable Items

The following categories are not eligible for exchange:

Accessories including jewellery, clutches, wallets, bags, scarves, and belts.

Custom-made, made-to-order and embroidered products.

Products purchased during a sale, end-of-season sale (EOSS), or with a discount/coupon code.

3. Exchange Policy

Exchanges are subject to stock availability and our confirmation.

A product once exchanged will be treated as customised and will not be eligible for further exchange.

Exchanges can only be made for products from the same brand and of equal or higher value (price difference to be paid by the customer).

All general conditions listed in Section 1 also apply to exchanges.

4. Faulty/Damaged Products

Goods are considered faulty if they are received damaged or defective.

Customers must report faulty products within 24 hours of delivery with supporting images/videos.

If approved, the faulty product will be replaced with the same style and size (subject to stock availability).

If replacement is not possible, customers may choose another product of equal or higher value from the same brand (with price difference payable).

5. Cancellation Policy

Orders cannot be cancelled once they have been processed or dispatched.

6. How to Request an Exchange or Report a Faulty Product

To request an exchange or report a faulty product:

Email us at  hnhmagazine@gmail.com with your order details, reason for request, and any supporting photos/videos (for faulty products).

Alternatively, call our customer care at +91- 9874701700 (Monday–Sunday).

Note: By placing an order with us, you agree to the terms mentioned above.